The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

  1. on my ps4 fiction maps don't start downloading

    i have a problem on my ps4 when i try starting the fictions it tells me that there is some free maps that i have to download first when i press ok it takes me to the psn store but the psn store doesn't open it is just please wait for hours connecting speed 2 mps\s and network type 2

    4 votes
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    under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Hunting Rifle damage

    I find that the damage the hunting rifle does is way too much!! The great thing about the hunting rifle is the one shot headshot, which takes great skill to pull off. With the new damage model, all the person has to do is hit the body and switch to a revolver which takes all the skill out of the hunting rifle. There are also many other ways a person could combo with the hunting rifle now. The hunting rifle is a longer range weapon and takes skill to use. The new damage model takes the tactics and skill away…

    5 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. PS4 can't connect to Factions MP.

    I bought the game day 1 on my PS4(disk version.) This problem never occurred until today.When I try to connect to factions mp I get the ''connecting'' bar as usual.Only problem is that the bar stops midway and thus I cant plaay the multiplayer.
    Connection method-WiFi.
    Nat type-2
    Connection speed download and upload-300-500 kbps.

    12 votes
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    under review  ·  4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  4. PStv contrcontrol issue

    When playing via the PS4 link on a PS TV, the R2 always turns on flashlight (which is R3). Even when swapping the X1 to X2 control scheme (aiming and shooting) it doesn't resolve the L2/R2 being incorrectly mapped. When in aim with L2 mode, I have to press L3 to aim.

    I'm using a digital copy, streaming from PS4 to a PSTV.

    1 vote
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  5. PS4 (Disc version) keeps resetting my PS4 when trying to enter the epilogue.

    I just purchased the game and I am at the epilogue. When I start the game, it will automatically reset my PS4, each and every time. I can't even play the beginning stages of the game without my PS4 being automatically reset. I completed the PS4 update last week. Please help! I have a video of the problem I'm encountering as well.

    3 votes
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    under review  ·  3 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  6. Lost my save progress

    after I downloaded the last update patch 1.04 I didn't install it right away and played for about 4 hours reached the Sewers where I got separated from from Henry and Ellie with Sam. Before I quite the game I saved my progress.
    Now when I load my last save it brings me back to the hotel lobby (Pittsburgh chapter)

    PlayStation 4 Firmware 2.03
    Disc copy
    installed about a week ago
    System free space 345 GB

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Firefly journey resets on week 12

    I reached the final week of the firefly journey which has just reset to week 1 day 1. After day 2 of week 12 I was asked to choose a faction at the start of each round. After a few rounds the game reset to day1 before completing the journey.

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. Black screen after shooting gallery in SUBURBS level...

    PS4, disk version, installed 1 week ago, loads of free space... If you watch after 3:40 in https://www.youtube.com/watch?v=Z3zIy-Xrqlo you will see that the player-character leaves the gun, the screen goes black, sound effects go... but NOTHING else. I cannot progress.

    3 votes
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    under review  ·  2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  10. Losing parts during respawn screen

    PS4
    Nat Type 2
    Wired

    My problem is if I get a down, execution or etc. just before, I die I will lose any of these parts, if I try to use them during the in game store while I wait to respawn. This also happened on the PS3 version.

    2 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. No Plus mode after completion

    Recently completed the game on hard (digital download). Went to start a Hard+ game, and the option was not present. Showing the game completed in the stats, and I was also given the trophies for easy, normal, and hard. Not sure if i did something, or if the game glitched out.

    Thanks for any info in adavnce

    7 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  12. crafting/material bug/glitch

    After picking up supplies they not shown in invertory. What is going on ?

    Video:

    http://youtu.be/tMjaNf8aH9s

    16 votes
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    3 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  13. Inviting Friends

    I am not able to invite friends in Factions Mp. How can I invite friends to play with me

    1 vote
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    under review  ·  2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. Starting today the game began telling me that i was not connected to the internet.

    Now it lets me into the lobby, but tells me i cant connect to the server. I have played almost daily for months without a problem.

    My NAT type is type 2, connection speed: (down)8.2 Mbps(up)2.3

    What can I do?

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. Tag bug?

    Hi

    I got the "It was all just lying there" Trophy but the tag does not get "checked"? How to fix this? I have collected all artifacts according to the stats.

    Thanks for a great game!

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  16. This problem just occurred for me after the 2.00 ps4 update

    The game has this irritating stutter /jerkiness now in single player and multi it happens during cutscenes as well. It has ruined my experience with my favorite game of all time. It was working perfect before. I have the disc version but i even deleted the download data and reinstalled it and it's still doing it. PLEASE HELP WITH THIS GUYS!

    3 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  17. I cant connect Factions MP

    Yesterday i had no problems with the multiplayer but when I tried to connect Factions MP today, it says check your connection etc. So I deleted the game but this time i couldn't download updates and territory maps. And when I try to look for the DLC s the game freezes and says check your connection. I dont know what is wrong with the game but i love this game and i want to solve the problem. I hope you can help me

    0 votes
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    under review  ·  1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. Make the emblems more prevalent and noticeable in the game. Put our emblems after our rank Ex: 120//[emblem]PSNNAMEHERE

    Make the emblems more prevalent and noticeable in the game. Put our emblems after our rank Ex: 120//[emblem]PSNNAMEHERE

    11 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  19. redeem code

    I have just used my code now the problem is that I can't see any of it. I don't have any single player bonus. All I can see is that I have $3400 wallet to buy downloadables like concept art or skins. I haven't checked my multiplayer.

    Additional info: I'm using Asian Account (SG)

    Thanks

    2 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. multiplayer does not save progress

    multiplayer does not save progress. 1.04 version of the game. This problem spoils a great game!

    10 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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