The Last of Us Remastered

Welcome to the technical issues forum for The Last of Us Remastered!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Check The Last of Us Remastered FAQ for help with common questions
  2. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  3. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

If you are having issues with The Last of Us on PS3, please visit our Community Technical Issues forum at http://community.us.playstation.com/t5/Technical-Questions/bd-p/34179

Thanks!

Have you found a bug or issue with The Last of Us Remastered?

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  1. Error downloading config file

    Having this same error pop up last night into today. Was fine the night before, now I can’t get into Factions or play the campaign while connected to the internet. Other online games work and I have never received this “error downloading config file” before. Have uninstalled and reinstalled game three, deleted saved files, cleared off space and am rebuilt database. Nothing has worked. My PS4 info is as follows:

    PS4 model: PS4-576
    Disk or digital: Disk
    Time since install: 3.5 years
    System Free Space: 200GB
    Download Speed: 51.5mbps
    Upload Speed: 10.2mbps
    Location: Canada

    Thanks.

    28 votes
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    28 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    This message is displayed when a user is unable to connect to the game server. Most often this is due to being behind a firewall.

    You can try contacting your ISP requesting that they allow traffic to https://s3.amazonaws.com/,

    If you are continuing to experience this error, please confirm what region you are in.

  2. Last of US PRO - How can I remove patch 1.08 and reset to 1.07?

    Patch 1.08 in the 1080p TV removed the downsamling and now the experience in a 1080p Tv is worse.

    I started the game with a stunning image quality and now I don't want to continue my playthrough on these conditions. I'm waiting for a fix or I'm going to sell the game. So i have a question... probably it's not possible, but there's a way to remove patch 1.08 and reset to 1.07 conditions? If this wouldn't be possible, can you provide a workaround or remove the last patch form the server?

    I think this would be a correct and…

    1,082 votes
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    19 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Difficulty connecting to online matches in Last Of Us Factions

    Cant Find Online Match! Plz Improve Servers...

    42 votes
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    99 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    If you are experiencing difficulty connecting to Factions, please provide:

    Your upload and download speeds (Settings-Network-Test Internet Connection). Most users will find if they have less than 10Mbps download, or 1Mbps upload, they will encounter issues. If this is your result, you may wish to attempt to switch to a wired connection to reduce potential interference, and try the test again.

    If your speed exceeds 10Mbps down and 1Mbps up, please provide:

    The region you located are in.
    If you are able to connect to any matches, or are permanently stuck in the lobby.

    The additional detail helps us troubleshoot issues.

  4. Can't see Health/Gun Display

    Can't see Health/Gun Display

    After the last update, I am currently unable to see anything on my heads up display. This includes: Health Bar, Targeting, and Crafting.

    Anybody have this issue?

    1 vote
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    8 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  5. White disconnection plug symbol appearing. Connection problem

    I recently just started playing last of us remastered multiplayer. The first time went great and I really enjoyed the game. However the second and fourth time and not been fun because the white plug symbol (i'm guessing weak connection) appears ever couple seconds. I tested my internet connection and it says i have 14.6 Mbps for download and 2.9 Mbps for upload. Are these speeds sufficient or no? I am also confused because some nights i have no problems, but others i can't play without seeing that symbol and I'm the only person on the internet at the time.…

    9 votes
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    20 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. the game freezes

    i have recently purchased a 500gb ps4 and have installed the last of us remastered as a digital download 24 hours prior to playing. the game freezes at the beginning of the game where it first instructs to "hold r1 to focus joel's hearing". i can pause the game, and save, restart encounter etc but it still stops at that point. it is also the first and only game i have installed on the ps4.

    2 votes
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    5 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →

    This is a tutorial for “listen mode”. You have to complete the instructions by pressing and holding R1 to enter listen mode and observe the infected. The game will not permit you to proceed until you do.

  7. Black screen after Ellie gets captured by David.

    Playing on the ps4, every time Ellie is captured by David, the screen goes completely black after the cut-scene of Joel waking up in the basement.
    I've tried skipping the cut-scene of Ellie in the cell, restarting the game, and restarting the console.
    The black screen occurs every time.
    i'm at a loss on what to do.

    I have the disc version of the game,
    239GB free space and I installed the game 8/4/14

    4 votes
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    10 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →

    If you are still encountering this issue, we suggest the following:

    Start playstation in Safe mode
    Rebuild database (option 5)
    Once the PS starts, delete the game.
    Download/Install the game again.

    Please post here if this does not resolve your issue.

  8. Game freezes during Joel's "focused hearing" tutorial

    Game will freeze while walking through the tunnels early on in the game after the lockdown. I restarted from an earlier save and it freezes at the exact same moment every time. I believe this is the first enemy encounter, Joel crouches against a wall and the tutorial for his hearing ability pops up. A guy runs across the screen when it freezes. Same spot every time.

    1 vote
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    solved  ·  4 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  9. Can not jump to continue game

    Hello! Just started to play and con not continue because Joel can not jump. Here is the level screenshot (http://oyster.ignimgs.com/mediawiki/apis.ign.com/the-last-of-us/9/9b/LoU-0326.jpg). I have digital version of the game, PS4 Slim, time since install - 1 month, free space - about 200GB

    1 vote
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    solved  ·  2 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  10. Option to Toggle Supersampling for 1080p Users

    With patch 1.08 ND removed supersampling for 1080p users. I understand that was likely a reaction to people's frustrations over the frame rate issues that the game was having on the PS4 Pro. However, I thought the game looked absolutely incredible when it was supersampled pre-1.08 on my 1080p set. I ask, humbly, that ND give us the option to toggle it on or off. When I tried TLoU on my Pro, it singlehandedly justified my decision to purchase the system. I want 1800p supersampling with a target of 60 fps on my 1080p set back. Please, ND, give us…

    1,671 votes
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    51 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Movement glitch not present before latest PS4 system OS major update to v5 (currently have latest v5.01 installed)...

    Started playing through TLOU Remastered (digital download, v1.09, latest from what I can see) after seeing second trailer for TLOU II. Noticed significant movement glitches where playable character doesn't move smoothly & consistently corresponding to actions on the movement stick. Particularly problematic while stick is pressed forward and is shifted slightly left or right for gentle strafe motion to avoid obstacles & such while moving; also, the transition between walking & jogging is very unpredictable, leading to inconsistent movement speed. Glitch is not present in any other games, including other Naughty Dog titles (entire Uncharted series on PS4).

    Tried swapping…

    1 vote
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →

    If swapping sticks resolved it, it means you have worn control inputs on one of your controller thumbsticks. The system update wouldn’t be related.

    As a hardware issue, we’d recommend swapping out the controller.

    Sorry we can’t be more help.

  12. put the option to super sample back in for both the 60 and 30 fps modes pleeeeaaassseeee!

    please put the option to super sample in both modes back in pleeaaassseee

    878 votes
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    4 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  13. Your Silence Is Deafening Naughty Dog!

    Naughty Dog, we know you see this! We know that you are aware of the small outrage that is building up over the past week. Why haven't you spoke out in any way shape or format?

    I and many other 1080p TV owners have invested in the PS4 Pro, I myself traded in my old PS4 to buy a Pro. We bought a Pro for many reasons, the biggest reason was the ability to downsample games to a 1080p display to achieve amazing image quality. My investment has already started to pay off with games I've already owned and purchased…

    771 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. super sampling gone

    Hi there!

    I bought my first PS4 and and copy of the TLoU for the promised super sampling. I had it for a while, but now it's gone in the most recent patch.

    Please put it back in, as it was a great and beautiful gaming experience that single-handedly justified my purchase of the Pro.

    Thanks! Amazing game! I look forward to hearing from you on this matter!

    346 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  15. You Have Abandoned This Game for Pro Users

    The game has many glitches in the shadows and textures since getting Pro support that still aren't fixed, and on top of that you removed downsampling.

    Basically you made the experience worse, it's the same resolution and same frame rate as the base PS4, but with added glitches.

    I think i can speak for most people here when i say: Please listen to us, at least give us downsampling back.
    It's a shame seeing my favorite game being treated like this.

    18 votes
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    0 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  16. Framerates suck on the PS4 Pro

    Can you make a patch to fix this? It ran smoother on the regular PS4. I wanted an upgrade.....not a downgrade.

    136 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. 120 votes
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    4 comments  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
  18. How about you don't remove, but GIVE to us ?

    Why the f#ck did you think it was smart to remove supersampling from 60 AND 30 FPS modes ?

    66 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. 30fps SUPERSAMPLIING on PS4 Pro

    With 1.08 patch, you remove supersampling on both 30fps and 60fps mode on PS4 Pro...
    No communication about it, when fans are angry and reports the issue here, you remove the topics...

    TELL US if you are currently fixing the issue with a new update or if we can say definitly goodbye to supersampling, PLEASE.

    38 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Framerate drops on Pro

    The increased resolution on pro mode is making the 60 fps target drop significantly, would greatly appreciate a fix on this as the base PS4 runs the game better. I can't speak for anyone else but a solid 60 fps is significantly more important to me then 1800p.

    44 votes
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    1 comment  ·  Single player  ·  Flag idea as inappropriate…  ·  Admin →
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The Last of Us Remastered

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