Uncharted 4

Welcome to the technical issues forum for Uncharted 4!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

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  1. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  2. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

Thanks!

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  1. Bug with climbing up after being revived

    Wired
    Type 2
    Download about 50
    Upload about 15

    I noticed that if your try to climb a small object just after being revived, you will do so at a much slower rate, which can make you extremely vulnerable to the enemy.

    https://m.youtube.com/watch?feature=em-upload_owner&v=Lb59gxx57u8

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  2. Bought the special edition. Skins showed up but points not showing

    Having trouble redeeming Special Edition Uncharted Points code

    I purchased the UC 4 Special Edition and it comes with a code for 3500 Uncharted Points for use in multiplayer. Skins are there but points not coming. Am I supposed to get less points???

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. 300 Special Edition Uncharted Points code has not been credited to my account

    Redeemed 300 Special Edition Uncharted Points code has not been credited to my account.

    I contacted Sony which they had me restart the ps4, restore licenses, restore database, etc but it is still not showing up on the multiplayer screen. They told me to contact naughtydog because it seems to be a conflict of server information (I have the chat saved).

    PSN ID: Anti-Cell
    Physical copy of course.
    CUH-1215A BZ9 (C Chassis)
    37.22 GB free space.

    1 vote
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    1 comment  ·  Uncharted Points  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. Broken Ranked Reward System (Season 3)

    Naughty Dog, I don't understand why you would merge my thread with an old one that describes a totally different issue and is so old that no one even cares to look at.

    First of all, this thread is unique in that it addresses the ranked point distribution reward at the end of each match. I think it's fair to make a thread solely dedicated to it.

    So here it is again, " "

    Ranked matches are very frustrating for solo players simply because the bonus point system is just not good enough.
    As you can see in this video…

    7 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    Your thread was merged into the Solo player issues thread for easier design review. We recognize that disparate issues are included in the single thread.

    We appreciate you taking the time to let us know, and providing a video with detail.

  6. Multiplayer problems

    I was playing multiplayer when suddenly someone kill me and the game never give me a respawn, just show me how I die and just kick me out of the game because of inactivity, and then the second game after that issue, i was just walking and I climb a barrier and I appear under the map and put me that I kill myself
    What's happening with the multiplayer
    And also
    It takes too long to find a game when is a rank game

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. Hello i spent all week playing to get 3000 relics for a dlc chest and i did. When i spent them it said loading then said cant connect to sto

    Hello i spent all week playing to get 3000 relics for a dlc chest and i did. When i spent them it said loading then said cant connect to store. It took my 3000 and didnt give me a chest. This is extremely frustrating and i would like to get the relics back.

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    You were rewarded with items, but it sounds like the display screen didn’t appear to show them to you.

    If you check your inventory, you have received the “Silent Assassin” booster upgrade, as well as the “Undisturbed” booster upgrade.

  8. Patch 1.18 is not 3GB but 12??

    Went to download the patch and it's 12GB instead of 3GB.

    1 vote
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    2 comments  ·  Installation  ·  Flag idea as inappropriate…  ·  Admin →
  9. uncharted 4 ps4 drake can't open door on trailer and can't make him stop trying

    uncharted 4 ps4 Maylasia Job Drake tries to open door of trailer but it wont budge. I use the triangle. Can't make him let go of handle to do anything else, so game stops there.

    2 votes
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    2 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →

    This is usually the result of 1 of 2 issues.

    Either you aren’t tapping it for a long enough period of time, or your accessibility settings in the options menu have been changed and you need to Hold triangle.

    Let us know if either of those doesn’t solve it for you.

  10. 1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    1) From the Customization menu in Survival or Multiplayer
    2) Select a character
    3) Highlight an Unlocked Skin
    4) Press triangle

    You can now view all the separate colors that you have unlocked for each skin.

  11. Is the Triple Pack receiving the Lost Legacy single player?

    Is the Triple Pack receiving the Single Player mode the Lost Legacy? Before the Triple Pack was replaced by the Explorers Pack, the content promised was two multiplayer packs and "single player add-on/DLC". Reading on the PlayStation EU blog it mentions that the gamers who bought the Digital Deluxe edition and the Explorers Pack are getting the single player for free download on release, with no mention of gamers who bought the Triple Pack previous to the replacement.

    2 votes
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    1 comment  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →
  12. HDR Bug - Options button / Pause Menu Loss of Functionality

    if you select ranked from the menu and HDR is turned on, it will not let you leave matchmaking, even if no players are found. with hdr off, it's fine.
    Also, since 1.15.41 I can not pause the game. This occurs in both single and multiplayer with hdr on or off and is constant. I've closed the game n reopened it and the issue is still there.

    5 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. Important: Please ban gamer "Zombifute" - A clown in the rankmatch who shoots at his own team members and trolls and sabotages whole match!

    Please ban him immediately. THIS WAS RANK MATCH!
    Gamer "Zombifute" destroyed everything.

    He was consciously destroying everything by shooting at the match through his own team members, dancing while we were trying to fight and all confused.

    The score was balanced at the beginning, but he sabotaged the whole match with his attacks on his own members, so that the opponents naturally had to win.

    A terrible troll that has lost nothing in TEAM death! Watch the whole videos and his recurring attacks! Please lock him immediately so he can not disturb other gamers. Thank you!

    https://www.youtube.com/watch?v=0zLE-jFYrs0&feature=em-upload_owner

    https://www.youtube.com/watch?v=hA9K-JaSfWk&feature=em-upload_owner

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  14. Didn't receive my Uncharted Points from the voucher that came with the Special Edition

    Hi,

    I recently attempted to redeem the 300 points that came with the special edition of Uncharted 4 that I bought, and it's not working properly.

    I was able to redeem the code via the PS Store on my PS4, but when I entered the Multiplayer portion of the game, I did not receive the 300 points.

    When checking my account settings, the Uncharted 4 service list even states that I have 1 remaining use of 300 points for the game, but as far as I can tell there is no way to collect.

    I would very much like to…

    2 votes
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    1 comment  ·  Uncharted Points  ·  Flag idea as inappropriate…  ·  Admin →

    Records show that you received your points on July 31 at 3:30 PM.

    Make sure you logged in with the account that you redeemed the code with- the voucher doesn’t transfer between accounts.

  15. Problem Uncharted Points

    I lost 500 Uncharted Points with 3200 (Explorer Pack) I had purchased these skins:
    - Apocalypse Sam (500 UP)
    - Apocalypse Rafe (500 UP)
    - Mercury (300 UP)
    - Serenity (300 UP)
    - Apocalypse Flynn (500 UP)
    - Cataclysm Cutter (300 UP)
    - Eccentric Eddy (300 UP)

    TOTAL 2.700 Uncharted Points. I want my 500 Uncharted Points!

    1 vote
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    0 comments  ·  Uncharted Points  ·  Flag idea as inappropriate…  ·  Admin →
  16. HUGE issue in Ranked Team Deathmatch: I NEED HELP

    In the last two days, something went wrong for me in Ranked Team Deathmatch. The matchmaking algorithm keeps making me join unbalanced matches and I see the message "the enemy team is favored to win" every time. I mean it: EVERY TIME.
    I was Diamond III with 80 pts and now, after 20 losses streak (no kidding) for this reason, I went down to Platinum II. I really need help.

    I don't know how to fix this. It is not a matter of luck. In fact, when I try to play with some friends in a party, the issue occurs…

    24 votes
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    15 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. Failed to Download Latest Live Data - Cannot play Uncharted 4 Multiplayer

    Can't connect to multiplayer ever since the bounty hunter update. Whenever I try to get online it gives me an error code "failed to download latest live data" please help I'm going to lose relic points if I can't get on tonight.

    16 votes
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    7 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    If you haven’t already please restart the application.

    If you could provide your up and down speeds after running an internet connection test, we would appreciate it.

    If you have a bridged modem you could try connecting your LAN cable directly into your modem.

  18. Triple Pack Extras locked

    Hy ND!
    The extras (drake as pirat, p90 ... ) for triple pack are blocked in my equipment centre. I bought the triple pack at 26. may at playstation store and now the bonus locked. Why? This does not automatically? What I have to do to unlock them? Please answer. I bought it to get them from beginning. Thanks

    242 votes
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    1516 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    Patch 1.10 should resolve the issue with the “Triple Pack”. Please attempt to restore licenses. if you continue to have difficulties.

    Settings – PlayStation Network/Account Management – Restore LIcences.- Restore

    You should receive:
    Pirate Drake Skin
    Pirate Commodore Hat
    Rubber Leg Dance Taunt
    P90 Long Gun
    Gifting Booster
    SP DLC once announced.

    Please post your PSN ID and Location if you continue to experience issues unlocking it. We will be continuing to monitor this thread and working with our partners at PlayStation to actively investigate and resolve this issue.

    If you have the “Explorer Pack”, (3200 Uncharted Points) and are experiencing issues, please post here:

    https://naughtydog.uservoice.com/forums/363840-uncharted-4/suggestions/15034458-explorer-pack-not-downloading

    Please note that your PSN ID and game must be from the same region to use any purchases from the store. This is a limitation of PSN.

    If you purchased DLC chests that awarded you items from the Triple Pack, please post here…

  19. https://www.youtube.com/watch?v=b0ehtlVeUj0

    I could not triple press. sorry bad lang; from turkey

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  20. grenade not working madagascar city

    found a glitch the hard way on madagascar city ;) Grenade wont throw when hanging here. here's a link to a clip: https://gfycat.com/ValidSociableAcaciarat

    2 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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