Uncharted 4

Welcome to the technical issues forum for Uncharted 4!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  2. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

Thanks!

Have you found a bug or issue with Uncharted 4?

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  1. I accidentally all the guns trophy

    I've used all the right guns and throwables (I watched 3 videos on YouTube on how to get) and yet the trophy still won't pop. I made sure the propane tank and powder keg were in the air when I shot them. I have a problem with my save profile and it got deleted idk if that helps any but yeah

    16 votes
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    35 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →

    Please be aware Encounter Select doesn’t save progress – so you have to load chapters and use save games to unlock the trophies in U4.

    With the exception of the Propane Tank and the Powder Keg, you simply need to fire the gun once for it to count towards the trophy.

    With the Propane Tank and Powder Keg, you actually need to defeat an enemy. You can do this either by picking it up and hitting an enemy with it or by picking it up, throwing it towards an enemy, and then shooting it.

    Simply shooting a tank / keg while an enemy is not around will not count towards the trophy.

    While the Powder Keg can be found at multiple points in the game starting in Chapter 14, the Propane Tank can only be found in Chapter 8 and Chapter 9. Additionally, the MP34 can only be found in…

  2. 8 votes
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    31 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    There are generally two reasons this would fail:

    1) You are behind a firewall or proxy which is restricting you from connecting out to the ports 6400-6429.

    2) The Amazon servers we use are blocking your ISP or IP.

    You can’t check Amazon’s blacklist directly but you can check indirectly whether other services have blacklisted your IP, which is usually a good indicator.

    http://whatismyip.com/ will provide your gateway IP address, and then put that address into

    http://mxtoolbox.com/blacklists.aspx .

  3. patch 1.13 not downloading on ps4

    patch 1.13 is not downloading for me so does anyone else have this issue. i tried fixing it with PlayStation support but they dont know what is wrong and they send me to naughty dog but there number downt work.

    2 votes
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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, sorry you are having trouble.

    Can you go to Settings and run an internet connection test? Please report your download and upload speeds.

    Did you have patch 1.12 already installed or was patch 1.13 your first update?

    If this is the first time you are downloading a patch for Uncharted 4, it will be approximately 8GB in size. If your download speed is 3.6Mbps (and holds steady at that number without other online use) it will take approximately five and a half hours to download.

    Our recommendation is to leave it running, and report back if you don’t see progress after that time.

  4. I'm Banned Injustly FOREVER

    The personal who is in charge of banning is a incompetent and i demand an apology , it turn out that he has mistaken my id for a letter, LaCajaDeSnake its my real id, and the hater troll hacker lag switcher used laCajaDeSnake without capital starter letter , so by a letter, the incompetent is wrong , i demand an apology , here the evidence;

    https://www.youtube.com/watch?v=xJLpvciheIk

    21 votes
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    8 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  5. Game freezing on survival mode

    Game freezes in survival mode intro. I can play one match, then while it's on the intro screen for the next match it freezes. I just installed the v 1.31 update. I have the disc game on a fat ps4. My connection is wired and I have NAT 2 with 53M download and 8M upload. Also have 39GB of free space

    10 votes
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    24 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Leidayane789 and Curse_Soul use lag switch ban them

    Leidayane789 and Curse_Soul use lag switch ban them in uncharted 4 MP

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. 2 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. Lllllalalalala is Cheater

    https://www.youtube.com/watch?v=DI4VqG3B9Ao#action=share

    This person Lllllalalalala is cheating. Also I met a lot player who cheat in multiplayer such as aiming bot, rapid fire mod and rag switch. Most of them are from latin america.

    10 votes
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    2 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  9. 2 votes
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  10. Rank didn't reset for Season 5

    Rank didnt reset, im still master...psn cm1989cm

    108 votes
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    305 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Ranked Progress Update + Ranked Season 6

    With the launch of Ranked Season 5 on April 3, we identified an issue that prevented some players’ progress from being reset. To ensure a level playing field, we’re kicking off a new Ranked Season today that will be a clean start for all players.

    Any progress made in Ranked Season 5 will be reset, but don’t worry—any Ranked rewards you earned along the way will be retained.

    We’re also taking measures to ensure that everyone has an opportunity to earn Ranked Season 5 Cowboy Hats and the season-end Ranked Cabbage Patch taunt. As you advance through ranks in Season 6, you’ll earn our new Ranked Sniper Masks like normal, but at the end of the season, you’ll also receive each Ranked Season 5 Cowboy Hat corresponding to your final rank. Those that reach Gold III or higher will receive the Season 5…

  11. How to report cheaters

    How to report people who use rapid fire controller pls replay. Thank you.

    15 votes
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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Ranked season 4 reward not received

    I achieved gold in season 4 and did not receive my season 4 reward which is the 'Ranked Huzzah!' season 4 reward. It said that I only achieved silver 1 which is not true as I made it to gold just before the season ended. Please help fix this issue as I was looking forward to that taunt in my customization.

    My PSN ID is: imortal-111
    Thankyou.

    22 votes
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    33 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. Unlimited Cintamani Stone Glitch

    I just posted an"idea", buy l don't know if it went through... Anyway, I found a Cintamani Stone Glitch, and l, SSP _Styles, uploaded it to my Youtube channel. Go to Youtube and search my tag, SSP _Styles, and look for a video entitled: Uncharted 4 | Cintamani Stone Glitch For ND . It goes through everything you need to do in the description of that video. This is merely a glitch, NOT A HACK. Thanks, and cheers.

    7 votes
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    9 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your reports. We will work on a fix for this issue.

    Anyone reported using this glitch in gameplay will likely be temporarily suspended.

    Please feel free to report cheaters here:
    http://feedback.naughtydog.com/knowledgebase/articles/920271-uncharted-4-multiplayer-how-to-report-suspected-c

    Please follow the below steps to easily upload a video from your PS4 to Youtube:

    1. Go to PS4 Settings > Playstation Network/Account Management > Link with Other Services
    2. Select Youtube
    3. Sign into (or create) a Youtube Account
    4. After completing the sign in process, return to the PS4 menu and launch Uncharted 4
    5. Play until you experience cheating.
    6. Press the Share Button on your controller and select Upload Video Clip
    7. Go to the Uncharted 4 folder
    8. Select the top video
    9. Select Youtube
    10. Fill out any on screen fields you desire and press Share button at the bottom
    11. Copy and Paste the URL of your Youtube video…

  14. 8 votes
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    15 comments  ·  Flag idea as inappropriate…  ·  Admin →

    The character skins should appear following the below steps:

    1) From the Customization menu in Survival or Multiplayer
    2) Select a character
    3) Highlight an Unlocked Skin
    4) Press triangle

    You can now view all the separate colors that you have unlocked for each skin.

    Please post to this thread if you have additional problems.

  15. Same Problem Invisible People & No Its Not A Internet Connection Problem..

    Last Time I Described To You Guys What Was Happening To Me & You Guys Responded With "Oh Its Your Internet Connection Thats The Problem" Its Not Cause Agian How I Said I Get Sufficient Internet Connection Speed... So You Guys Have To Find A Way To Fix This Cause This Is Really Annoying.. Agian How I Said Its Not My Internet Connection.. Its Your Game Thats Broken..

    1 vote
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Enemy Team Is Invisible And I Cant Respawn When I Get Killed

    Im Gonna Say This In A Short Paragraph & I Hope You Guys Can Freaking Understand What The Hell Is Going On... Ok So In Some Matches I Get Where I Kill An Enemy & He Stay's Laying On The Ground As If He Cant Respawn But In His Screen He's Fine He Can Respawn Without A Problem... After This Happens Every Enemy Turn Invisible On My Screen I Cant See Them But Some How They Can See Me -.-... & Obviously They Are Gonna Kill Me Because I Cant Even See Them So Once They Kill Me I Cant…

    1 vote
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. i can't play as a hero (survival)

    i can't play as a hero, doesen't matter what i do, on survival mode i can only play as a villian

    9 votes
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    4 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. "Connection to the store center failed" - Lost Relics!

    I lost 2000 relics because I wanted to buy and then came the above mentioned message.

    The relics were still charged to me although the purchase was not successful!

    What a nuisance! Please give me my relics back!

    10 votes
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    13 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  19. My Uncharted Points are are not appearing after purchase from the store. What happened?

    After purchasing uncharted points or items from the store, they are not appearing on my account, despite the transaction going through. PS Support had me restore licenses already.

    All my uncharted points are gone. What happened? My PSN is diogopflanzer

    52 votes
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    157 comments  ·  Flag idea as inappropriate…  ·  Admin →

    If you are experiencing this issue, please do the following:

    Confirm that your PSN account and version of the game is from the same region you are in. Matching regions are a requirement of PSN, and not something we control.

    If you have mismatched regions, you should approach PSN for a refund.

    If your PSN ID matches the region you are in we need your PSN ID posted below, along with the time and amount of Uncharted points that you purchased.

  20. Can't open vanity chests + possible improvements

    Hi,
    my problem is that I can't open any vanity chests. I still have around 40 items to unlock when I inspect the chest, however, I get a message saying 'cannot connect to the store server' when attempting to open a vanity chest. I don't understand this as I am able to open the other chests (DLC vanity chest, Hero weapon chest, etc.)

    I also have a few suggestions that could possibly improve this magnificent game:

    1. The ability to copy your class. There are many classes of mine which are quite similar, but the process of editing it can…

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →

    Thank your for your detailed notes and feedback. We will review.

    You can submit your Uncharted TV clips here:

    http://community.us.playstation.com/t5/UNCHARTED-4-A-Thief-s-End/Uncharted-TV-Submissions-are-OPEN/td-p/45788916

    We would love to have them!

    For your vanity chest issue, please refer to this thread for updates. We are working on a fix.

    http://feedback.naughtydog.com/forums/363840-uncharted-4/suggestions/17454238-error-failed-to-connect-to-the-store-server-van#/comments

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