Uncharted 4

Welcome to the technical issues forum for Uncharted 4!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

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  1. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  2. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

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  1. I accidentally all the guns trophy

    I've used all the right guns and throwables (I watched 3 videos on YouTube on how to get) and yet the trophy still won't pop. I made sure the propane tank and powder keg were in the air when I shot them. I have a problem with my save profile and it got deleted idk if that helps any but yeah

    16 votes
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    35 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →

    Please be aware Encounter Select doesn’t save progress – so you have to load chapters and use save games to unlock the trophies in U4.

    With the exception of the Propane Tank and the Powder Keg, you simply need to fire the gun once for it to count towards the trophy.

    With the Propane Tank and Powder Keg, you actually need to defeat an enemy. You can do this either by picking it up and hitting an enemy with it or by picking it up, throwing it towards an enemy, and then shooting it.

    Simply shooting a tank / keg while an enemy is not around will not count towards the trophy.

    While the Powder Keg can be found at multiple points in the game starting in Chapter 14, the Propane Tank can only be found in Chapter 8 and Chapter 9. Additionally, the MP34 can only be found in…

  2. uncharted 4 ps4 drake can't open door on trailer and can't make him stop trying

    uncharted 4 ps4 Maylasia Job Drake tries to open door of trailer but it wont budge. I use the triangle. Can't make him let go of handle to do anything else, so game stops there.

    2 votes
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    solved  ·  2 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →
  3. Is the Triple Pack receiving the Lost Legacy single player?

    Is the Triple Pack receiving the Single Player mode the Lost Legacy? Before the Triple Pack was replaced by the Explorers Pack, the content promised was two multiplayer packs and "single player add-on/DLC". Reading on the PlayStation EU blog it mentions that the gamers who bought the Digital Deluxe edition and the Explorers Pack are getting the single player for free download on release, with no mention of gamers who bought the Triple Pack previous to the replacement.

    2 votes
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    1 comment  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →
  4. 04529

    I have U4 cd bought in UK, cusa 04529/r, decided to buy digital deluxe recently on sale, from norwegian account (i live in norway), and the digital game does not see my profile, nor the saves, it just created separate uncharted 4 save and profile. I have checked online, digital deluxe EU has the same CUSA 04529 code. Any ideas what went wrong? (unless norwegian ps store is not considered european, then i would understand) Thank You for your ideas, suggestions and replies.

    5 votes
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    1 comment  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →

    Unfortunately you are correct. There are 3 regional European versions, and save data cannot be transferred between them. The digital version for your region is 00917.

    04529 is the Russian/Polish/Turkish version.

    The inability to transfer saves or DLC is a limitation of PSN, and not something we control.

    Sorry we cannot be more help.

  5. Uncharted 4 - Stuck at Save Point

    Hello,

    I'm senior software developer which loves the uncharted series.

    Today, in Uncharted 4 - I was searching a treasure but stuck at this save point :). I re-played the level again from my other save point which was the only solution to solve this problem.

    Here is the link of video;
    https://www.youtube.com/watch?v=-55wSmqi4FQ

    Best Regards,
    - Orkan

    1 vote
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    1 comment  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →

    We’re really sorry about that. Looks like you hit a combat checkpoint that saved you to that ledge.

    You could have selected “Restart Encounter” rather than replaying the entire level, but that’s still a total bummer.

    Appreciate you taking the time to report it and provide a video.

    We’ll investigate a fix for a future update.

  6. climb the rope in the bell tower of Section 11

    When I want to climb the rope in the bell tower of Section 11, loses his grip and lands on the ground. I press the X button. When I look at Youtube seems not to have that problem.
    PS4 model CUH1216B
    Disc run
    Install 17 august 2016
    System free space over 940GB

    1 vote
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    4 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the video, we see the problem. You need to climb the rope using the thumbstick.

    L1 to attach
    X to jump and hang from the rope
    HOLD R1 and press up on the left thumbstick

    Drake will climb the rope.

    Let us know if you have further difficulty.

  7. Trouble with Unlocking Peaceful Resolution Trophy

    Hey naughty dog! My peaceful resolution trophy is glitched. It's the one trophy stopping me from getting the platinum and it's frustrating me a lot. Have completed the trophy on all difficulties and done it many times my now probably the 20th . How ever it's just not giving me the trophy and there's a bug in the system that's not letting me get it . Please help us soon as possible .

    12 votes
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    solved  ·  18 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →
  8. Chapter 17 - Stuck at Ladder with Elena. Jeep L3 look prompt at top of Muddy Hill

    Hi there,
    I've got an issue with chapter 17 in the beginning, Nathen is following Elena to the Hill. Suddenly she stops all that she does is looking around?
    Elena should go with him to the ladder but she doesn't?

    Please help

    20 votes
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    32 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →

    Most often this is the result of players not pressing L3 to look at the jeep.

    The L3 button is located UNDER the left thumbstick (you need to click the thumbstick down to press it).

    You must face the jeep at the top of the mudslide and press the L3 button (press down on the left thumbstick).

  9. Crushing Difficulty Chapter 15. Cannot grapple to re-enter building during Nadine/Sam fight.

    I have completed the game on Normal and Hard difficulty without any issues. On Crushing difficulty the grapple icon goes not appear midway through the fight with Nadine. I have downloaded the latest update to no avail.

    25 votes
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    75 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →

    Please ensure you are patched to the latest version of the game (1.32 as of this note).

    Then replay the chapter without skipping any cutscenes.

    If issue persists, please upload a video of your chapter playthrough.

  10. Chapter 16 gutter bug?

    Toward the end after climbing out the window and going up the pipe to the roof then jumping accross to the gutter following Sam where the gutter breaks. i cannot get Nathan around the corner to pull himself up.

    5 votes
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    9 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →
  11. Does the game have it where it makes the fan run a lot

    I was wondering is it normal for this game to make the system fan to run a lot. I notice the fan starts to run a little loud or normal after 10 minutes. Is it normal because this game is very very powerful. I had the system brought in and they fixed it but wondering if this game is just powerful that the fan runs a lot because there is a lot going on in the game.

    3 votes
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    1 comment  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →

    Yes it does, particularly on older kits. Uncharted 4 is taxing on the Playstation system, and it is not atypical to have the fan running at maximum capacity while playing.

    As this is the case, please ensure your PS4 has proper ventilation, and is not in an enclosed space.

  12. lost my HUD

    hi guys, i'm a huge fan of your games. I've just finished playing uncharted 4. however, as i played it the second time around, i lost my head up display. This includes my weapon display, my aim when i shoot and when i kill the enemy i couldn't get his ammo anymore, and grenades. what should i do? is this normal since i finished the game? i hope it's not cause. i'm not enjoying it anymore. pls help me..

    1 vote
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    0 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →
  13. Controller Alt Option L1&R1

    Must allow L1 & R1 controller options for aim and fire buttons. This is common sense! Why keep forcing the throw of the rope! Rope only has to be thrown once, while aiming and firing requires the constant quick and fast button use.

    PS4 controller was designed so it fits the hand perfectly, buy not this inverted nonsense!
    How come Sony allowed this, the destroying the use of the joy of the beautifully designed Sony PS4 system?

    You must allow this option! You made $200+ Million in the first week of release because of People like me who paid the…

    1 vote
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    1 comment  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →

    This Option is available from the Options menu.

    Options > Controls > Shoulder Buttons.

    There you will be able to customize the shoulder button functionality to allow L1 and R1 to aim and fire by switching to Legacy.

    We hope this addresses your issue. Thank you!

  14. Time Remaining - Loading Bar during story mode

    I just beat level 5 and then I got screen with a loading bar telling me I have to wait 55 minutes to play. Not sure what it's loading or how to bypass this

    4 votes
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    23 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →

    This is the result of the game not being fully installed. The loading bar indicates the time remaining for the title to be downloaded.

    If you go to the Home menu and press options when over the Uncharted 4 Icon, it will show you “Size”. It should be around 50GB once fully installed.

  15. Wingman Trophy not appearing

    I have played the fight in chapter 2 multiple times to unlock the trophy, but it won't unlock, I go to look in my stats and it always says 9, no matter how many times I do it.

    4 votes
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    8 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →
  16. Camera randomly pans to the ground or the sky during gameplay

    During game play, the camera will randomly pan all the way to the ground and I can't control it to bring it back up. When I go into the settings, to camera control, and invert the vertical axis, the camera randomly pans skyward and is uncontrollable. The game is virtually unplayable when I lose complete control of the camera. I even purchased a 2nd disc, uninstalled the game, and reinstalled the new disc, and I'm still having this issue. I don't encounter this problem with any other game, so it's not a controller problem.

    3 votes
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    8 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →
  17. Platinum trophy present or prize?

    So i got the platinum trophy for uncharted 4, and then i didnt recived anything in my mail like you or sony promissed us, that if we platinum the uncharted 4 we will recive one present, can you help me pls NaughtyDog??

    4 votes
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    2 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →
  18. Restart a new game with 0 treasures

    I would like to restart a fresh new game with 0 treasures and 0 collectibles . I chose to not keep my stats and treasures, and I started a new game in a new save. All the stats were reset, but non the treasures and collectibles. How can I start a new game with ZERO collectibles?

    1 vote
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    0 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →
  19. Few ideas to improve photomode

    First off, if you allow us to zoom in during cutscenes why aren't you allowing us to move the camera vertically and horizontally (only in the cutscene frame, you don't have to add rotation), that alone could let us get some very nice looking close up screenshots during cutscenes without the character having to be in the center of the screen.

    Another improvement would be to let us move about the environments (like The Order, Driveclub) without having the camera set up with the character as the center of the rotation of the camera, right now you have to dance…

    8 votes
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    2 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →
  20. Glamour Shot trophy glitch

    Hey guys, I have been playing Uncharted 4 and I've trying to get the "Glamour Shot" trophy. In the game, when Nate holds up the smartphone, I literally cannot move the camera away from the sigils and towards Sully. I've tried restarting the chapter, restarting my game, playing different difficulties, turning photo mode on, turning off auto aim, etc. But nothing is working...

    6 votes
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    1 comment  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →
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