Uncharted 4

Welcome to the technical issues forum for Uncharted 4!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  2. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

Thanks!

  1. 2 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  2. 1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  3. Game not continuing past Sam repairing the engine in prologue.

    In the prologue when you're defending Sam repairing the boat engine, sometimes an enemy will try to throw a grenade. If you shoot him, make him drop the grenade, it will blow up his boat and it will sink.

    However, this causes Sam to "fix the engine" indefinitely and the game will not continue.

    1 vote
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    0 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →
  4. Nate stuck at 2nd car elevator

    After the marriage small talk, Nate seems to be stuck and just gazing at the view. Elena walked back to the jeep. You can not do anything, game is stuck. It looks like you have to move to the left immediately after the cut scene. If not, you can get stuck.

    1 vote
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    0 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →
  5. 1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. Glitch in floor of house in Libertania

    I think it was at the blacksmith house. When you enter the house, you can see through the floor, you see a blue area

    1 vote
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    0 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →
  7. I wanna buy Original Soundtrack on iTunes (TW)

    I love uncharted series so much, I also love the BGM.
    So I wanna buy Original Soundtrack, bug I don't like CD. I just want the digital music. But I can't find any Uncharted Music on my iTunes(Taiwan ver.). How can I do?

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. MP Grenade thrown through floor

    I throw a grenade and it went through the floor. This has happened to me twice now.
    https://www.youtube.com/watch?v=8Zj6Myj0Jek

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. No capture screen platinum trophy

    **so sorry my english is not good**

    After I get best score! Trophy. It's last one for platinum trophy.
    When platinum trophy popup .my ps4 cannot capture screen for platinum trophy even.
    I don't know why.
    My ps4 have free space 30GB.

    Ps. I love uncharted , last of us ,and naughty dog team.
    Thank for made the best game ever in my life.;)

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Stats frozen

    I'm pretty sure I've defeated 100+ enemies without dying but my stats are stuck at 73. As a result, the unstoppable trophy won't unlock.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. In chapter 18, right before I get in the first thing

    In chapter 18 right before I get into the first elevator-thing with the car , when Elena gets off the car she sometimes seems to be swimming on the ground. I have the first European ps4 model (Batman Arkham Knight limited edition) and the European version of the game on disc. I installed it on May 10th and I have all the updates installed. I have 656gb of system free space. Even though I don't think it matters, I am playing with Greek subtitles and menu and English voice

    1 vote
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    0 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote
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  13. 1 vote
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    0 comments  ·  Installation  ·  Flag idea as inappropriate…  ·  Admin →
  14. Drake will not run

    When I have control of Drake, he does not run. He is stuck walking everywhere. Even in combat situations, he is walking instead of running. I have to constantly jump or roll in order to move from place to place.

    0 votes
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    1 comment  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →
  15. 2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Good afternoon , I'm recovering my nathan drake pack code , but the skins are not showing up for me to use . what should I do ?

    Good afternoon , I'm recovering my nathan drake pack code , but the skins are not showing up for me to use . what should I do ?

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  17. Good afternoon , I'm recovering my nathan drake pack code , but the skins are not showing up for me to use . what should I do ?

    Good afternoon , I'm recovering my nathan drake pack code , but the skins are not showing up for me to use . what should I do ?

    1 vote
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  18. how can i get the two items i can't find that i use korean account and i bought uncha4 by DL and saw that you give me two bonus items

    I bought uncharted4 delux by DL and saw that you give me two bonus items by download if I buy unch4 until may 23 but i can't find item somewhere so i want to know that how i get the bonus items

    1 vote
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    0 comments  ·  Uncharted Points  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote
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    0 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →
  20. Ok downloaded game and played entire game. It was fantastic! Thank you once more! =) However and I know oeral this is a trivial thing....

    However the three pre order bonuses I downloaded and apparently installed (the treasure hunter skin and the two golden guns) I have yet to access in the bonus menu.

    1 vote
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    0 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →
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