Uncharted 4

Welcome to the technical issues forum for Uncharted 4!

Please let us know of any issues or bugs you are encountering as you play our game. We’ll be continually monitoring reports here and giving you updates when we can.

For any issues with your PS4 hardware, controllers, or any other accessories – or if you need more immediate help, please contact PlayStation Support at http://www.playstation.com/support/

How do I use this?

  1. Search the forum for your issue by typing a short description of the issue in the “My problem is…” box. If your issue is already submitted by another user, click the “vote” button to show you also experienced the issue. Leave a comment to add any additional information.
  2. If you can’t find your issue, submit it to us with a description.

PLEASE make sure that no one else has reported your issue or bug BEFORE posting a new issue.

If possible, please also provide the following information:

  • PS4 model
  • Disk or digital download
  • Time since install
  • System Free Space

If this is a Multiplayer related issue, please ALSO include:

  • Connection Method (Settings – Network – View Connection Status)
  • Nat Type (Settings – Network – Test Internet Connection)
  • Connection Speed Download (Settings – Network – Test Internet Connection)
  • Connection Speed Upload (Settings – Network – Test Internet Connection)

Thanks!

Have you found a bug or issue with Uncharted 4?

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  1. My game is stuck on a black screen and does not show picyure

    It is stuck on that screen and won’t get off of it

    3 votes
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    0 comments  ·  Installation  ·  Flag idea as inappropriate…  ·  Admin →
  2. 1 vote
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    1 comment  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote
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    1 comment  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →
  4. Meu jogo está com problema após a atualização ele fica com a tela preta permanentemente , ou seja ele aparece a propaganda da Sony aí preto.

    Meu jogo não está abrindo ele aparece propaganda da Sony e depois fica tela preta, já desinstalei o jogo e instalei novamente..... Mas nada sempre a mesma coisa... Isso comesou depois da última atualização.... Eu jogava este jogo já depois começou este erro uma pela pq eu queria terminar ele...

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. I bought 300 uncharted 4 points but still 0 in the account how can i refund or add the points please

    I have bought 300 points for uncharted 4 from ps playstation store and when i go to the multiplayer there are 0 points and there is message ( there is no contenet it might not be for sale yet,or might no longer be for sale )

    3 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  6. Survival mode is broken due to no one playing

    Since no one plays Survival mode anymore it is way too difficult. The helper AI is useless for most of the time, especially collecting treasures, which makes attaining those last two Survival trophies impossible. Please fix Survival mode to be easier when playing solo.

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  7. Bug

    Hey there naughty dog long time Uncharted player here just reporting an issue that while I was playing Uncharted 4 survival stages I ended up at some point glitching through the map and being stuck there for a period of time

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  8. problems with chapter 17 . helena stood still at the beginning while she was supposed to move and jump. but nothing happening

    problems with chapter 17 . helena stood still at the beginning while she was supposed to move and jump. but nothing happening

    1 vote
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    0 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote
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    0 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →
  10. schlechtester und unfairer multiplayer last of us

    völlig neuen multiplayer mit echten servern weltweit. die hostspiele sind ein witz. ständige latenzprobleme.
    bessere charakter steuerung. ich habe das gefühl eine bus zu steuern. weg mit dem itemgegrinde für moltofs und granaten. besseres waffen balancing. so was unfaires habe ich schon lange nicht mehr gespielt. der multiplayer in the last of us ist eintrauriges beispiel von "keine lust und interesse für fair play".
    dann dieser fraktions bestandteil. so kann man nicht frei spielen, sondern immer dieser zwang mit den herrausforderungen.
    ich finde ihr solltet den multiplayer in the last of us streichen.
    ihr seid nicht in der lage einen…

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  11. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. LGBT Harassment in U4 Multiplayer

    User id: Wreckingball-13

    This user keeps calling everyone 'homo', 'fuc*ing gay' in every match he plays. I cannot believe there is no way to report such players and ban them for VERY long time from your servers. This is unacceptable guys!

    1 vote
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    1 comment  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  13. Game breaks on chapter 17

    I have been playing uncharted 4 for quite some time with no issues until I got to chapter 17. Once I begin the chapter, my game immediately broke. First Elena is frozen with her arms out straight in the water and the only way I could get her to move is to run into her so she'd briefly move then freeze again. Once she got out of the water she started moving fine but then I realized even after pressing triangle to talk to her, both characters were not saying anything. Once we got to the Jeep it was flying…

    1 vote
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    0 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →
  14. Mahyar4

    Rapid fire hack

    2 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  15. hi

    hi i cant play un2 mltiplayer and i have error syncing model what is this error syncing models? pls hekp me ty

    2 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  16. I can’t load my game

    PS4 pro
    Disk and digital download (I have both and the same issue with both)
    Time since install - less than 24 hrs everything installed
    System Free Space 494.9 GB

    Now I’ve updated, tried all of the go arounds and everything you have suggested. I spent money and time on this game. I loved uncharted and the series I’d like to continue playing. I also bought lost legacy but am scared to try it if this is the result.

    1 vote
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    0 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →
  17. Can not play with frinds

    I liv in denmark and I have tanke My ps4 with me on a hollyday i sweden so i can play with frinds but we can not join a gruppe.
    IT find with a play with Random player.

    Play on disk
    50 GB +
    Wi-Fi 100%
    Nat type 3
    Download 16.7mbps
    Upload 20.2mbps

    2 votes
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
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  19. Missing rock bridge in chapter 17

    Driving the Jeep, while approaching to where a bridge was supposed to be (between two statues, just next to a mud zone) the bridge and a big part of the map is not loading. I can't pass that level. I tried restarting the game and the PS4 but nothing. All is updated. Help!

    1 vote
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    0 comments  ·  Single Player Issues  ·  Flag idea as inappropriate…  ·  Admin →
  20. Yoo naughty dog u guys need to bring back jack and dexter, please make a game asap!!! I have friends who have also agreed to this plzzz MAKE

    LETS BRING BACK JACK AND DEXTER, one of my favorite childhood games, can you guys please bring back a new version of it and maybe do a remastered versions of Jack X plzzz!!!!!!!!!!LISTEN TO USSSSS

    1 vote
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    0 comments  ·  Multiplayer  ·  Flag idea as inappropriate…  ·  Admin →
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