- What are Accessibility Presets?
- How do I customize accessibility settings?
- Does The Last of Us: Part II have a Text to Speech (TTS) feature?
- How do I enable Lock On targeting?
- Where can I enable accessibility presets?
- Why can’t I interact and progress?
Pre-Order Content Support
PlayGo and Downloading from the Digital Storefront Support
Remote Play on PlayStation Vita Support
Disc Installation Support
Initial Install Support
New Game+ Support and Collectibles carry over
Restart Checkpoint vs Restart Encounter Support
Basic Gameplay and Combat Strategies Support for players new to PS4 & PS5
Level Specific Issues Support for players new to PS4 & PS5
- I am having trouble with the boss in Ground Zero
- How do I play the Guitar?
- Seattle Day 3 - Road to the Aquarium
- Seattle Day 2 - Hillcrest
- Seattle Day 1 - The Birthday Gift
- Seattle Day 1 - Downtown
Known Bugs and Glitches
- My Archivist trophy won’t pop even though my chapter screen shows that I’ve completed everything
- I am on NG+ and cannot pick up the Oozer collectible card by the Seattle gate
- I consistently crash in the beginning or in the same area of the game and receive an error
- In the chapter Seattle, Day 2 - The Descent, I can't go down the rope/fire hose as Abby
- I’m using a third party controller & having issues with button inputs
- I cannot customize controls for the Fire button
Save Data Support
- How do I make sure my headphones are configured correctly?
- Why are audio cues dropping out when using my headphones?
- Why am I having difficulty hearing accessibility audio cues using my TV speakers?
- Why is dialog soft or inaudible in cinematics and/or during gameplay?
- How do I manually set up my system audio configuration?
Collectibles Accessibility Support
- How do I find the missing Artifact (Rooftop Note) and Trading Card (Oozer) in The Gate?
- How do I find the missing Trading Card (Wachumero) in Hillcrest?
- How do I find the missing Coin (Ohio) in On Foot?
- How do I find the missing Artifact (Mournful Prayer Note) in The Island?
- How do I find the missing Workbench, Journal Entry, Safe, Trading Card (Flo), and Artifact (Street Drawing) in Downtown?
- How do I find the missing Journal Entry, Safe, and Artifact (Stash Note) in The Flooded City?