The Last of Us Part II

Accessibility Support

• What are Accessibility Presets?
• How do I customize accessibility settings?
• Does The Last of Us: Part II have a Text to Speech (TTS) feature?
• How do I enable Lock On targeting?
• Where can I enable accessibility presets?
• Why can’t I interact and progress?

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Pre-Order Content Support

• I pre-ordered the game but my Pre-Order DLC code is missing
• I have a problem redeeming my pre-order DLC
• When does Pre-Order content unlock?

PlayGo and Downloading from the Digital Storefront Support

• How much of the game do I need to download to start playing?

Remote Play on PlayStation Vita Support

• I am unable to open the map when in remote play on the PlayStation Vita

Disc Installation Support

• How do I change languages when installing from the disc?

Initial Install Support

• How much space is required for initial install?

New Game+ Support and Collectibles carry over

• New Game Plus player and weapon upgrades
• Is there a way to track which collectables I have already obtained in New Game+?

Restart Checkpoint vs Restart Encounter Support

• What is the difference between restart Checkpoint and restart Encounter?

Collectibles Support

• Some of Ellie's journal entries seem to have gone missing.
• My materials/crafting ingredients aren't going into my inventory when I pick them up
• How do Collectables such as artifacts and journal entries work?

Basic Gameplay and Combat Strategies Support for players new to PS4 & PS5

• Basic Ranged Combat Strategies
• Basic Melee Strategies
• Basic Stealth Strategies
• Basic Gameplay Strategies

Level Specific Issues Support for players new to PS4 & PS5

• I am having trouble with the boss in Ground Zero
• How do I play the Guitar?
• Seattle Day 3 - Road to the Aquarium
• Seattle Day 2 - Hillcrest
• Seattle Day 1 - The Birthday Gift
• Seattle Day 1 - Downtown

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Trophies Support

• I’m having trouble obtaining my Survival Expert trophy while playing on Grounded
• Arms Master
• Survival Expert
• Tools of the Trade Trophy

Known Bugs and Glitches

• My Archivist trophy won’t pop even though my chapter screen shows that I’ve completed everything
• I am on NG+ and cannot pick up the Oozer collectible card by the Seattle gate
• I consistently crash in the beginning or in the same area of the game and receive an error
• In the chapter Seattle, Day 2 - The Descent, I can't go down the rope/fire hose as Abby
• I’m using a third party controller & having issues with button inputs
• I cannot customize controls for the Fire button

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Display Support

• How do I turn off Motion Blur?
• Is there a way to adjust the "film grain" setting?

Media Inquiries

• I have a media inquiry for an interview or comment

Save Data Support

• I don’t think my manual saves are working.

Audio Support

• How do I make sure my headphones are configured correctly?
• Why are audio cues dropping out when using my headphones?
• Why am I having difficulty hearing accessibility audio cues using my TV speakers?
• Why is dialog soft or inaudible in cinematics and/or during gameplay?
• How do I manually set up my system audio configuration?

Collectibles Accessibility Support

• How do I find the missing Artifact (Rooftop Note) and Trading Card (Oozer) in The Gate?
• How do I find the missing Trading Card (Wachumero) in Hillcrest?
• How do I find the missing Coin (Ohio) in On Foot?
• How do I find the missing Artifact (Mournful Prayer Note) in The Island?
• How do I find the missing Workbench, Journal Entry, Safe, Trading Card (Flo), and Artifact (Street Drawing) in Downtown?
• How do I find the missing Journal Entry, Safe, and Artifact (Stash Note) in The Flooded City?

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