In rare cases, users may sometimes encounter performance dips when performing various actions within the game. If you are experiencing this, please try following the steps below.
Repair Console Storage in Safe Mode
- Note: Before using safe mode options we recommend backing up any important data on the system via USB storage drive or cloud storage.
Instructions on USB storage drive backup: https://www.playstation.com/en-us/support/hardware/back-up-ps5-data-USB/
Instructions on cloud backup: https://www.playstation.com/en-us/support/subscriptions/ps5-ps-plus-cloud-storage/
Create backup of your important data via USB storage drive or cloud storage
- Instructions on USB storage drive backup can be found here: https://www.playstation.com/en-us/support/hardware/back-up-ps5-data-USB/
- Instructions on cloud backup can be found here: https://www.playstation.com/en-us/support/subscriptions/ps5-ps-plus-cloud-storage/
- Turn off your PS5 console
Restart your PS5 console into Safe Mode
- Instructions on how to reboot into Safe Mode can be found here: https://www.playstation.com/en-us/support/hardware/safe-mode-playstation/
- Once in Safe Mode, select '3. Repair Console Storage'
- Once the Repair Console Storage process is complete and your console has restarted, launch The Last of Us Part II Remastered and attempt to play as you normally would
Additional Troubleshooting Suggestions
- Ensure your TV or monitor is running on its latest firmware
- Adjust the 4K Video Transfer Rate to -1 or -2 in your PS5's system settings
- PS5 Settings > Screen and Video > Video Output > 4K Video Transfer Rate
Additionally, if you are using 120Hz/VRR, please refer to the below article:
You may also refer to our latest patch notes here:
If these steps do not fix your issue, please feel free to reach out to our support team by submitting a ticket.